FREQUENTLY ASKED QUESTIONS…..

• Who can submit the complaint?

Any person aggrieved by an administrative action by a public servant of Haryana, present or past or on account of failure of such public servant to take administrative action, which he is, required to take.

• Procedure to file the complaint?

Every complaint should be supported by the available material and should clearly project the grievance or the allegationand the public servant against whom it is directed. The complaint must be supported by an affidavit of the complainant duly attested by an Oath Commissioner/Notary Public or Magistrate 1^st Class.

• How the complaint can be filed with the Lokayukta, Haryana?

The complaint can be filed personally or through Registered Post.

• To whom the complaint is to be submitted?

The Lokayukta, Haryana

R. No. 232, 2^nd Floor

New Secretariat Building

Sector 17, Chandigarh

• Particulars of the complainant:

Name:

Sex:

Address:

Phone No:

E-mail, if any:

• Public Servant/Department against whom/which the complaint is to be directed?

Name of the Public Servant and department:

Designation of the Public Servant:

Present Address of the Public Servant

• Can the Lokayukta entertain complaints/ cases against private persons?

This forum is not meant for resolving private disputes.

• How can I check the status of complaint?

After 15 days of submission of complaint, complainant can see the status of his/her complaint by entering Unique Complaint Number and Year.

• Is there a need for engaging a counsel/ Advocate?

There is no need to engage a counsel if the complainant is fully aware and able to explain himself/ herself the facts and contents of the case. However, the complainant is at liberty to avail the services of a counsel/Advocate.

• What will be the effect, if the complaint is found to be false?

It is clearly mentioned in Section 16 of the Haryana Lokayukta Act, 2002 that any person who willfully or maliciously makes any false complaint under this Act, shall on conviction be punished with RI which may extend to three years or with fine which may extent to 10,000/- or with both.

• What kind of facilities available in software?

• For Public
  • Complaint Registration

• For Lokayukta Office
  • Marking of Complaints
  • Enquiry of Complaints
  • Monitoring Reports
  • Disposal of Complaints
  • Generate Cause List
  • Status Checking of Complaints

• For Departments
  • Status updation
  • Reminder from Lokayukta Office

• What is grievance?

“Grievance” means any claim by a person whose right has been denied or unreasonably delayed by mal-administration or by act of omission or commission of a public servant.

• What is allegation?

“Allegation” in relation to a Public Servant, means any affirmation that such public servant:

o Has abused his position as such to obtain any gain or favor to himself or to any other person.

o Was actuated in the discharge of his functions as such, public servant by personal interest or improper or corrupt motive, or to cause undue harm or hardship to any other person.

o Is guilty of corruption, or lack of integrity in his capacity as such public servant. Any complaint involving an allegation may be made within five years from the date on which the action complained against is alleged to have taken place.

o Is in possession of assets disproportionate to his income.

• Who is Public Servant?

For the definition of a “Public Servant”, please refer to clause (m) of section 2 of the Hayana Lokayukta Act, 2002 available under this website.

• What are the actions of a public servant against which a complaint or grievance if made?

o Any administration action taken in discharge of his functions.

o Willfully failure to act

o Unreasonable delay in taking action.

o Unfair exercise of discretion for corruption or in total absence of the elements involved in the exercise of discretion.